HiddenJack Casino Terms and Conditions

Welcome to HiddenJack Casino. These Terms and Conditions govern your access to and use of our platform at www.hiddenjack.com. By registering an account or using any of our services, you agree to be bound by these terms in their entirety. We encourage you to read this document carefully before proceeding. If you do not accept these terms, you must not use our services.

1. General Information

At Hidden Jack, we operate an online casino providing gaming, entertainment, and related services to eligible players. HiddenJack Casino was established in 2024 and is licensed and regulated under the jurisdiction of Costa Rica. Our platform is available in English, Dutch, and French, and we welcome players from the Netherlands, United Kingdom, and France, subject to applicable local laws.

We reserve the right to amend these Terms and Conditions at any time. We will notify you of material changes via email or through a notice on our platform. Continued use of our services after any such modification constitutes your acceptance of the updated terms.

2. Eligibility and Registration

2.1 Age and Eligibility Requirements

To use our services at HiddenJack, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
• You must be a resident of a jurisdiction where online gambling is permitted by law
• You must not be a resident of any jurisdiction where our services are restricted or prohibited
• You must not be a current employee, contractor, or affiliate of our casino
• You must be acting on your own behalf and not on behalf of any third party

2.2 Account Registration

When you register with us at Hidden Jack, you agree to provide accurate, complete, and up-to-date information. We reserve the right to request identity verification documents at any time, including but not limited to government-issued photo ID, proof of address, and proof of payment method. Your account may be suspended or terminated if you fail to provide the required documentation.

Each player may hold only one account at HiddenJack Casino. The creation of duplicate accounts is strictly prohibited and may result in the forfeiture of any balances or winnings associated with those accounts.

3. Bonuses and Promotions

At HiddenJack, we offer a generous Welcome Package totalling up to €5,000 plus 500 Free Spins across five deposits. The structure of our welcome offer is as follows:

• 1st Deposit: 100% up to €1,000 + 100 Free Spins on selected BGaming titles, minimum deposit €20
• 2nd Deposit: 50% up to €1,000 + 100 Free Spins on selected BGaming games, minimum deposit €20
• 3rd Deposit: 75% up to €1,000 + 100 Free Spins on selected BGaming games, minimum deposit €20
• 4th Deposit: 50% up to €1,000 + 100 Free Spins on selected BGaming games, minimum deposit €20
• 5th Deposit: 100% up to €1,000 + 100 Free Spins on selected BGaming games, minimum deposit €20

We also provide ongoing promotions including Tuesday Free Spins of up to 150 FS on every qualifying deposit, a High Roller Bonus of 50% up to €2,500 with the applicable promo code, a Weekend Reload of 50% up to €500, and a Birthday Bonus of 100% up to €300 plus 30 Free Spins. All bonuses are subject to wagering requirements as specified in each individual promotion's terms.

At Hidden Jack Casino, all bonus funds and free spin winnings are subject to wagering requirements before withdrawal can be requested. We reserve the right to void bonuses and related winnings if we determine that abuse or exploitation of our promotional offers has occurred.

4. Deposits and Withdrawals

4.1 Deposits

We accept the following deposit methods at HiddenJack: MasterCard, Visa, Maestro, Bank Transfer, Noda, and CoinsPaid. The minimum deposit amount is €20 or an equivalent in any of our supported currencies, which include EUR, USD, CAD, AUD, NOK, GBP, PLN, NZD, JPY, BRL, ZAR, BTC, BCH, ETH, LTC, DOGE, and USDT.

4.2 Withdrawals

We process withdrawal requests via MasterCard, Visa, and CoinsPaid. The minimum withdrawal amount is €20 or an equivalent. At HiddenJack Casino, the following withdrawal limits apply:

• Maximum withdrawal per day: €4,000 (or equivalent in AUD, CAD, NZD, or USD)
• Maximum withdrawal per week: €10,000
• Maximum withdrawal per month: €30,000
• Winnings exceeding €30,000 may be divided into monthly instalments of up to €30,000 until the full amount has been paid

We process withdrawals within 15 minutes to 72 hours, depending on the withdrawal method selected, whether it is your first cashout, and whether you used different methods for deposit and withdrawal. Exceptions regarding withdrawal limits may be made at our sole discretion for players who hold a higher VIP status.

4.3 Refund Policy

A refund request will only be considered by us if it is submitted within the first 24 hours of the alleged transaction. If a player claims that another individual has accessed their account, the request must be made within 30 calendar days of the alleged incident.

5. Games and Platform

Here at HiddenJack, we offer over 5,000 games, including more than 550 live dealer tables and 200 jackpot games. Our game library spans slots, Megaways, Bonus Buy, Hold and Spin, Crash, Instant Win, Bingo, Keno, Craps, Roulette, Blackjack, Baccarat, and Video Poker, among other formats.

We partner with leading software providers including Pragmatic Play, NetEnt, Play'n GO, Evolution, Yggdrasil, Quickspin, Hacksaw, NoLimit City, Push Gaming, Red Tiger, Relax Gaming, Betsoft, Endorphina, Evoplay, and many others. Our Hidden Jack Casino platform is fully optimised for both desktop and mobile play, and no dedicated app download is required to enjoy our full game selection via mobile browser.

6. Loyalty Programme

We operate a loyalty programme at HiddenJack Casino with 176 levels. Players accumulate comp points by wagering real money: 1 comp point is earned for every €25 wagered on slots, and for every €200 wagered on live games. Loyalty prizes are awarded in the form of free spins. Your VIP level may also influence your withdrawal limits and other account privileges at our sole discretion.

7. Responsible Gaming

At Hidden Jack, we are committed to promoting safe and responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session time limits, self-exclusion options, and cooling-off periods. If you believe you may be experiencing gambling-related difficulties, we encourage you to make use of these tools or contact our support team.

We reserve the right to apply responsible gaming restrictions to any account if we identify patterns of behaviour that suggest a player may be at risk. Our team at HiddenJack is trained to recognise and respond to such situations appropriately.

8. Customer Support

We provide 24/7 customer support via live chat and email. You can reach our support team at support@hiddenjack.com. Our support is available in English. We aim to respond to all email enquiries promptly and to resolve live chat queries in real time.

9. Intellectual Property

All content available on our platform, including but not limited to software, graphics, text, logos, and game titles, is protected by intellectual property rights owned by or licensed to us. You may not reproduce, distribute, or otherwise use any such content without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure continuous and error-free operation, we do not guarantee that our platform will be uninterrupted or free from technical issues. We shall not be liable for any losses arising from service interruptions, technical failures, or circumstances beyond our reasonable control.

Our liability to you under these Terms and Conditions shall in no event exceed the total amount deposited by you during the 12 months preceding the relevant claim. Nothing in these terms excludes our liability for fraud, gross negligence, or any other liability that cannot be limited by law.

11. Governing Law

These Terms and Conditions are governed by the laws of Costa Rica, under which HiddenJack Casino holds its licence. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the competent courts of Costa Rica, unless otherwise required by mandatory provisions of the law applicable in your country of residence.

If you have any questions regarding these Terms and Conditions, we invite you to contact us at support@hiddenjack.com before using our services. By creating an account and accessing Hidden Jack Casino online, you confirm that you have read, understood, and agreed to all provisions set out in this document.